Privacy Policy

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide our services, improve user experience, and communicate with you.

1.1 Information You Provide

When you interact with our website or enquire about our services, we may collect:

• Name
• Email address
• Phone number (optional)
• Company name
• Selected solution or service preference
• Description of the problems you are looking to solve
• Additional information you provide in enquiry fields
• Any files, business context, or instructions submitted during onboarding

1.2 Information Collected Automatically

When you browse aloona.ai, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and access times
• Referral source
• Cookies, analytics, and site activity

This is collected through technologies such as cookies, local storage, and analytics tools.

1.3 Information Collected Through Our AI Services

For clients who use our automation systems, we may process the following on your behalf:

• Customer enquiries submitted to your AI agents
• CRM data you integrate or provide
• Appointment or booking information
• User messages, logs, or agent interactions
• Business rules and workflow configurations

You remain the owner of your business data; we act as a processor.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested information
• Deliver, manage, and support our AI automation services
• Build and configure custom agents for your business
• Improve system performance, accuracy, and reliability
• Communicate updates, onboarding details, and support messages
• Analyse website usage and improve user experience
• Ensure security, prevent misuse, and maintain service integrity

We do not sell your personal information.

3. Legal Basis for Processing (Where Applicable)

If you are located in a region requiring a legal basis (e.g., EU/UK), we rely on:

• Your consent
• Contractual necessity
• Our legitimate interests
• Compliance with legal obligations

4. How We Store and Protect Your Information

We use reputable third-party platforms and secure hosting environments to store and process information, including:

• Backend database and storage systems
• CRM systems
• Encrypted hosting servers
• Secure authentication and access controls

Security measures include:

• Encryption in transit (HTTPS)
• Role-based access permissions
• Server monitoring
• Regular system reviews

While we take reasonable steps to protect your information, no online system is entirely risk-free.

5. Disclosure of Information

We may share your information with:

5.1 Service Providers

We use third-party vendors to support business operations, such as:

• Hosting providers
• Database and storage services
• CRM platforms
• Email delivery providers
• AI and automation tools

These providers process information only as required to assist us.

5.2 Legal Obligations

We may disclose personal information when required by:

• Australian law
• Court orders
• Regulatory authorities

We never sell or trade your information.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate details
• Request deletion
• Withdraw consent
• Request a copy of your data
• Restrict or object to certain processing

To exercise any rights, contact us at: bailey@aloona.ai

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfil legal and accounting obligations
• Resolve disputes
• Maintain business records

You may request deletion at any time.

8. Third-Party Links

Our website may link to external pages. We are not responsible for their privacy practices or content.

9. AI Systems and Data Processing

Aloona.ai builds, hosts, and maintains AI agents for client use. While you retain ownership of your business data, Aloona owns and controls the AI systems, automation infrastructure, and underlying technology used to operate the agents.

Your subscription grants you licensed access to these systems; access may be discontinued if the subscription ends.

10. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect information about children.

11. International Data Transfers

Your information may be processed in locations outside Australia. We ensure appropriate protections when international transfers occur.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent changes. Continued use of our website signifies acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, your information, or how we handle data, please contact us: